If you happen to be dissatisfied with the care we provide, please don’t hesitate to share this with us. Everything is open for discussion, and we are always receptive to suggestions for improvement. You can do this by sending an email to: mail@amstermam.nl. Within two working days, one of our midwives will contact you.
If you don’t feel comfortable raising your complaint with us, are unable to resolve the issue together with us, or would like assistance in submitting a complaint, please contact the complaints officer at the CBKZ (Central Bureau for Healthcare Complaints Management). They are impartial, work independently, and are happy to support you with guidance and advice. The complaints officer can also mediate in finding a solution. Everything you share with the complaints officer will be treated confidentially.
The external complaints officer of CBKZ can be reached by phone from Monday to Friday, from 9:00 to 12:00 and from 13:00 to 16:30, at 088-0245123. You can also send an email to: klachtverloskunde@cbkz.nl. For more information, visit www.klachtverloskunde.nl
You can download the full text of the applicable complaints procedure here. downloaden.
If it has not been possible to resolve the complaint with the help of the complaints officer, the complaint may be referred to as a “dispute.” A dispute can then be submitted to the Midwifery Disputes Body (Geschilleninstantie Verkoskunde) within one year of receiving the final response (letter or email) from the midwife, sonographer, or complaints officer. A condition is that the event the complaint relates to must not have taken place more than five years ago. More information can be found at: Geschilleninstantie Verloskunde.
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